Pineappl.Privacy Policy
Last updated: 14 September 2026
Pineappl is a private, discretion-first community for couples and singles. This policy explains what information we collect, why we collect it, who we share it with, and the choices you have. It applies to the Pineappl app and the Pineappl website.
1. Who we are
Pineappl ("we", "us") operates the Pineappl app and community. If you have questions about this policy or your data, contact us at privacy@pineappl.app.
2. Information we collect
| Category | Examples |
|---|---|
| Account | Email address, password (stored as a salted hash — we never store or can see your actual password), date of birth |
| Profile | Display name, photos, bio, body/lifestyle details you choose to share, location, interests, what you're looking for. If you enter a city, we convert it into an approximate map coordinate (city-level only) so Discover can show/sort by distance — we never request or use your device's live location. |
| Activity | Matches, messages, likes, profile visits, lists/albums you create, event RSVPs, "met in real life" confirmations between matches, and a record of which of your photos other members have viewed (used only to help trace a leaked photo, see below — never shown to other members) |
| Technical | IP address, device type, approximate screen size, login timestamps, and when you were last active (used to show "online" status and sort Discover by recent activity) |
| Payment | If you subscribe to a paid plan, our payment processor handles your card details directly — we never see or store full card numbers |
We do not ask for or require government ID. Age is self-declared and reviewed as part of profile approval.
3. Why we collect it
- To provide the service — creating your profile, showing you other members, enabling messaging, matching, events, and lists.
- To keep the community safe — every new profile is reviewed before it becomes visible to others, and reports of inappropriate behavior are investigated. IP addresses are used specifically for fraud and abuse investigation, not for advertising.
- To operate your account — verifying your email, managing your subscription tier, and sending account-related notifications (e.g. a new match, a message, or a warning before something you created is due to be removed under your plan's limits).
- To improve the app — aggregated, non-identifying usage patterns (e.g. which features are used, on what kind of device) help us decide what to build next.
4. Who we share it with
We do not sell your personal information. We share it only in these situations:
- Other members — your profile, photos, and public activity are visible to other registered members, exactly as described on-screen wherever that content is shown (e.g. a locked album is only shared with members you explicitly grant access to).
- Service providers — we use third-party infrastructure to send transactional email (e.g. verification links) and push notifications (e.g. new match alerts). These providers process data only on our instructions and only for that purpose.
- Payment processors — if you subscribe to a paid plan, your payment is handled by a licensed payment service provider. We receive confirmation that a payment succeeded, not your card details.
- Legal requirements — if required by law, or to protect the safety of our members or the public.
5. How long we keep it
We keep your account data for as long as your account is active. If you register but never verify your email, or never get approved, your account is not automatically deleted — contact us if you'd like it removed. Records required for fraud prevention, dispute resolution, or legal compliance (such as payment records) may be kept for longer, as required by law.
6. Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, email privacy@pineappl.app — we'll respond within a reasonable time and verify your identity before making changes.
7. Cookies and local storage
The app uses your browser's local storage to keep you signed in and to remember preferences (such as Discover filters), not to track you across other websites. We do not use third-party advertising trackers.
8. Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS), hashed passwords, and access controls limiting who on our team can view member data. No system is perfectly secure, and we can't guarantee absolute security, but we take it seriously and investigate any suspected incident promptly.
9. Photo leak protection
Screenshots can't be technically prevented, so we use two measures instead, both aimed at accountability rather than blocking access: we keep a record of which member viewed a given photo and when (visible only to us, never to other members, and used only to investigate a reported leak); and when you view another member's photo, your own display name may be visibly stamped onto it, so a leaked copy carries an identifying trace. A photo's owner can turn this stamp off for their own photos in Profile → Photos; a viewer cannot opt out of their own name appearing on a photo they view, since that would defeat the purpose.
10. Age requirement
Pineappl is for adults only. You must be 18 or older to create an account. We do not knowingly collect information from anyone under 18, and we remove any account found to belong to a minor.
11. Changes to this policy
If we make material changes to this policy, we'll update the date at the top of this page and, where appropriate, notify you in the app.
12. Contact
Questions, requests, or concerns about your privacy: privacy@pineappl.app.
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